Terms and Conditions & Refund Policy
1. Purchase of Goods
Purchase of goods by the Customer from "The Archetype", EDRPOU 3533011325. Orders are placed through the website https://yulia-sashyna.com/ or through the contact details listed on the website.
2. Payment
Payment for Services is made to the bank account of FOP "KOVALENKO ANNA MYKOLAIVNA" through the WAYFORPAY payment system or through an issued invoice by transfer to bank details.
3. Refund Policy
A refund of funds paid by the Customer for goods may be made in the following cases:
We always accommodate our customers in every way, so returns and exchanges are very simple. Goods purchased on the website https://yulia-sashyna.com/ can be returned within 14 calendar days from the date of receipt.
3.1. Returned goods must be in marketable condition (no contamination of any kind) and fully complete (packaging, etc.).
3.2. Subject to the return conditions, the buyer does not bear any additional costs associated with the return, except for transportation costs (shipping the goods).
3.3. If the return is due to the company's fault (defect, order picking error), all transportation costs are paid by the company. Attention! Returns without an application are not processed.
IMPORTANT! Please note: if you indicate "cash on delivery" when sending your return, we will not receive the parcel. Such parcels are returned to the sender. Also, if the return is not our fault and you indicated that the recipient pays for delivery, the delivery cost will be deducted from the refund amount for the goods.
Processing Returns / Exchanges
To process a return/exchange you need to: download the "Return and Exchange Application" form. Print and fill out the return application. Send the goods to: Irpin, Nova Poshta, branch No. 10, recipient Kovalenko Anna Mykolaivna, tel. +380637369929.
Questions about returns and exchanges: +380673740110.
In case of an exchange, after you have sent the parcel with the goods and application to our address, you need to place a new order on the website for the item you wish to exchange for — a regular new order for the product you want. In the comments to such an order, you need to write "Exchange for order No._______" and indicate the previous order number.
Frequently Asked Questions
How quickly do you refund money or send another product in case of an exchange?
— As soon as possible, because the speed of our work determines how satisfied you will be. Usually it takes no more than 5 business days.
Who pays the transportation costs when returning goods?
— The delivery of the return parcel is paid by the buyer.